Facility Management, the invisible hand

I’m regularly asked: “What exactly is Facility Management?” This question typifies the position Facility Management often finds itself in: indispensable, yet invisible. Indispensable because many building functions are essential to guarantee the comfort, well-being, safety, and productivity of employees working in a building. Invisible because many tasks and processes happen behind the scenes. When everything […]

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Acceptance is key

Have you ever introduced a new technology that was really top-notch, but no one used it? Maybe you forgot to work on the acceptance part upfront.  When introducing a technical solution, a new technology, a business transformation, or a change initiative in general, the Effectiveness of it is ruled by its Quality. We all find that pretty obvious and

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